Blitz Sport

[AngelaG]

This is a review for Blitz Sport ( www.blitzsport.com
) - and specifically ordering through them over the Internet.

Martyn Harris (RDKI) graciously agreed to order some new belts for me a couple of weeks ago, because I wanted a longer length (It was easier than losing weight ) and he can get them at cheaper prices. He ordered them through the Blitz website and left them with my address as the delivery address, because he lives in Wales and I live in civilisation (HAHA ;D).

The belts didn't turn up despite him paying express delivery for them. So he phoned Blitz and they said that the belts had been dispatched to him, but now they weren't sure where they were. They said that they would reissue some belts to me which would be here by Wednesday at the latest. Well I have still not received any so today I rang their "customer service" (There's a joke) line. They appeared to be clueless as to what was going on, and told me the belts had been signed for by someone (I have no idea whom) so as far as they were concerned the matter was closed (what's the point of signed for service if they just give it to anyone???). She then contradicted herself and said to ignore that but that she didn't know what was going on so she would get someone to ring back, maybe later today but most likely Monday. The women seemed brusk and rude.... She also tried to initially make out that they didn't have my address despite the email sitting in front of me to the contrary! No one there seems to know what's going on, and it appears they don't follow the old saying of the customer always being right!

Based on my experiences I would highly recommend that if you actually want to receive your products that you avoid ordering Blitz. I have had a problem with Blitz before, when I ordered a pair of trousers through another shop, and had to wait for weeks as Blitz did not fulfill the order to the shop - despite constant promises to the contrary.

Blitz gets a big thumbs down!
Angela

[RDKI]

This is perfectly true (apart from the bit about angela living in civilisation )

What happened was that I, who live in Cardiff, ordered and paid for belts to be delivered to Angela, who lives in devon. I received an email confirming my details and angela's address. Simple then? Oooh No!

Firstly, having paid extra for express delivery, the belts weren'yt dispatched for over a week!

Secondly - instead of being sent to Angela - the belts were in fact sent to me a couple of hundred miles away!

Thirdly, as well as being delivered to the wrong city in the wrong country - they were delivered to the wrong number!

I contacted Blitz and was called back a few days later. This was on Tuesday of this week. When i answered the phone the person on the other end confirmed my identity and then told me off, saying "I'VE BEEN LEAVING MESSAGES FOR YOU ALL DAY!" as I had been at my uncle's funeral that day the tone did not impress me

I was PROMISED that the belts would be delivered either the next day (weds) or Thursday at the latest - ......you guessed it - nothing

Right through this episode, the staff at Blitz gave both myself and Angela the impression that the problems & errors were OUR fault - not on your nelly!!!

I have emailed them (no reply) and called asking to speak to the manager whom i was told is out of th office until monday - but I am top priority

Has anyone else had such poor service??
Martyn

[AngelaG]

Apparently so:

The Blitz Chronicles

(Excuse my duplicated post - I am a lazy moo!)

[charmin]

On the plus side, my gi is a Blitz Silver Tournament and it's very nice. I didn't order it through them directly, so I can't comment on service.

I haven't had a vast amount of different gi, so I can't compare it to anything except a Tao Sports lightweight (heavyweight will always beat lightweight) - the only criticism is that the ties on the inside have been ripped off since I started grappling in it, but that's what I get for leaving them tied when I grapple

[Aefibird]

BAH, DON'T TALK TO ME ABOUT BLITZ!!!

Sorry for shouting, but I have had SO many problems with them and their "customer services" department.

These days I get all my MA gear from
www.karate-kid.co.uk

Friendly service, great stuff at good prices, usually next-day delivery and you don't have to have credit card to buy from them either. I recommend them SO much - they are the exact opposite of Blitz. Plus, I like their own-brand "Accent" gi range - same prices as Blitz own brand but better quality and with better service attatched!

[RDKI]

Aefibird said:

BAH, DON'T TALK TO ME ABOUT BLITZ!!!

Sorry for shouting, but I have had SO many problems with them and their "customer services" department.

Further update - I was supposed to be called yesterday by either the retail manager or returns manager (why so many managers???) NO CALL

Called the Customer Services Manager today and complained again - she promised me faithfully I would be called this afternoon.....NO CALLL!!!

NOBODY has attempted to sort this mess out.

Take this as a lesson everyone
NEVER EVER BUY ANYTHING FROM BLITZ

I made a simple order for 2 belts 16 days ago and angela still does not thave them!

Martyn

[Aefibird]

Did you ever get those belts?

[AngelaG]

Aefibird said:

Did you ever get those belts?

Eventually yeah, but sensei Martyn had to post them to me from Cardiff himself!

[Aefibird]

Grrrr!

I think that it's possible that they have the WORST customer services record in the world...

I was talking to one of the owners of karate-kid.co.uk a couple of weeks ago (they were doing a equipment stand at a competition) and they are a supplier for Blitz - they have so many supply problems with them too. She said the only reason they keep selling their stuff is that it is generally of good quality and it is popular.

[miffersy]

I must be unique to this Forum, I have dealing with Blitz for a number of years now and as yet I have never had any problems with their service. (Sorry just to clarify the point I always order over the phone not on-line, dont know whether this makes a difference)